RD Operations Manager

Location: Warsaw (Hybrid) / Remote
Employment Type: Full-time

About the Company
Media Miami is an independent performance marketing agency focused on building and scaling digital products.
Our core expertise lies in developing and growing media ecosystems for global audiences, with a strong focus on the U.S. market. We operate across key verticals, including finance, health, self-development, and astrology — delivering relevant insights, practical value, and highly engaging experiences.

Role Overview
This is a hands-on, execution-driven role working directly with the Head of Project. You'll take new projects, tools, and features from zero-to-one — researching them, testing them, and handing them off to whoever will own them long-term. It's not a coordination or people-management role: we need someone energized by figuring out something new, who builds systems and documentation as they go rather than managing a team.

Key Responsibilities

Project Execution
Drive high-priority projects from brief to delivery
Manage timelines, dependencies, and priorities across teams
Track everything in motion and push work to completion
Flag delays early and resolve blockers without escalation
Take new projects/features at the zero-to-one stage, research and test them, and pass them to the team that will run them long-term (e.g. testing a new tool integration and building the adoption plan for marketing, or exploring a new monetization platform and rolling out a usage plan)
Systems & Documentation
Build documentation and lightweight SOPs for the specific tools and initiatives you research, and hand them to marketing
Create scalable operational frameworks
Identify bottlenecks and fix them with systems, not manual workarounds
Launch new projects in Notion from scratch and keep them structured, accurate, and visible
Execution Support
Translate priorities into clear plans with owners and deadlines
Coordinate across departments as needed to ensure alignment and follow-through — without managing them
Support growth, monetization, and automation initiatives
Deliver concise research and actionable summaries
Documentation
Maintain clear, usable process documentation
Build a knowledge base that scales with the team

Requirements

Must Have
4+ years of experience in R&D, Operations, or similar roles
Strong Notion expertise (non-negotiable) — a real builder: project tracking or a personal dashboard with live metrics, not just a Knowledge Base/Wiki
Comfortable using AI tools and automation — mandatory
Experience building and documenting processes for new tools or initiatives
Excellent communication skills in English (C1 and above)
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and problem-solving skills

Nice to Have
PMP or equivalent certification
Automation tools (Make, Zapier, etc.)
Experience in media, affiliate, or performance marketing
Familiarity with ClickUp, Airtable, or Google Sheets

We're looking for someone who:
Is proactive and takes ownership
Thinks commercially and solves problems independently
Is energized by figuring out something new rather than running something established
Thrives in a fast-paced environment
Pays close attention to detail
Is eager to grow alongside the company
Doesn't need or want a people-management track — this role stays hands-on

What We Offer

Professional Growth
International and multicultural environment
Career development opportunities
Learning resources and corporate library
Work alongside a high-performing team
Access to modern tools and technologies
Benefits
Competitive salary
21 paid vacation days
14 paid sick leave days
Work-life balance
Team events and activities
Working Environment
Hybrid — cozy office in Warsaw available whenever you need it
Complimentary snacks, drinks, and office perks
Friendly and supportive team
Comfortable workspace

We look forward to meeting you!