RDC Business Support Officer

Administrative Support & Process Execution

• Provide administrative support to internal teams within the centralised RDC function, acting as a support layer to service delivery teams.

• Execute and coordinate standardised processes, including invoicing updates, service agreements, and general data maintenance.

• Manage documentation flows, ensuring correct routing, tracking, and filing within internal systems.

• Provide filing support in ViewPoint, ensuring consistency and completeness of documentation.

• Arrange digital signatures (via DocuSign), track completion, and ensure proper storage of executed documents.

• Execute administrative activities supporting Client Due Diligence (CDD) processes, including document collection, information requests, case tracking, and system updates.

• Support the preparation and maintenance of client due diligence files, ensuring completeness and accurate record keeping in accordance with established procedures.

• Follow up on outstanding client documentation and escalate missing information or exceptions to relevant stakeholders.

Data & Documentation Management

• Maintain high data quality across systems, ensuring accuracy, completeness, and consistency.

• Keep structured records, files, and registers in line with internal standards to support auditability.

• Prepare, update, and manage standard templates and administrative documentation.

Workflow Management & Continuous Improvement

• Monitor workflows and ensure timely follow-up, flagging missing information or inconsistencies.

• Support efficient, standardised, and scalable processes, contributing to continuous improvement.

• Identify operational issues and support resolution within defined procedures and escalation lines.