RDS Technical Support / Strictly Chennai candidates
Posted Updated
Description
- Advanced Troubleshooting & Root Cause Analysis Act as a single point of issue resolution.
- Diagnose issues across hardware, software, and network layers.
- Perform deep investigations into system architecture and integrations.
- Deliver durable fixes rather than temporary workarounds.
- Act as system administrators for servers, databases, and enterprise applications.
- Manage patch rollouts, software packaging, and desktop engineering.
- Ensure uptime and resilience of mission-critical systems.
- Configure user profiles, permissions, and access rights.
- Support VPN, remote login, and secure connectivity setups.
- Ensure compliance with enterprise security policies.
- Serve as the final escalation point for unresolved L2 / L3 tickets before Vendor
- Handle Severity level one incidents (e.g., server outages, broken APIs, failed integrations).
- Coordinate with external vendors (Tier 4) when proprietary fixes are required.
- Collaborate directly with product engineering or DevOps teams.
- Apply advanced security patches and respond to threats.
- Investigate vulnerabilities requiring deep technical expertise.
- Ensure compliance with enterprise IT policies and standards.
- Create standard technical documentation and SOPs / KB s for recurring issues.
- Contribute to knowledge base with advanced troubleshooting guides.
- Install, update, and troubleshoot enterprise applications remotely.
- Manage remote configurations for printers, peripherals, and mobile devices
- Ensure adherence to compliance standards (GDPR, ISO, SOC2)
- Perform platform upgrade activities and Internal - IT projects
- Analyze performance issues, latency and resource utilization
- Tools Knowledge / Expertise Required - OKTA, Intune, JAMF, Entra, Workday, Netskope, MS- VDI, M365, ITSM/ ServiceNow.
- Certification: ITIL , CISSP