Real Estate CX- Bilingual Customer Service

Functions and Responsibilities:

• Build rapport with customers by greeting them in a friendly and professional manner

• Listen attentively to customer needs and concerns; demonstrate empathy

• Learn and utilize various systems and technology platforms for internal and external actions

• Be punctual for all scheduled shifts and meetings

• Be open to feedback and help with continuous improvement opportunities

• Answer customer inquiries by researching, locating, and providing accurate information
• Notate call summary in Customer Relationship Management software
  

Requirements:

• Bilingual (Spanish / English) is a Must
• Reside in Belize City preferably
  

Education Requirements:

• • High School Diploma
  
  

Type:

• • Full-Time Employment/on-site, Hourly (45-hrs weekly)
  • Schedule flexibility required based on call centre hours