Real Time Analyst - UK Financial Customer Service (Quezon City) | Onsite

About the job: Real Time Analyst - UK Financial Customer Service (Quezon City) | Onsite

Start Date: 27-Mar

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Customer Service

Shift Schedule | Rest Days: Shifting schedules, UK time

Educational Requirement:

• Graduate of Bachelor's Degree

Work Experience:

• 1 to 2 years of contact center experience
• 1 to 2 years of Workforce Management experience in a call center/shared services environment
• Banking industry experience is highly preferred
• Exposure to UK and/or US Banking industry is an advantage
• Strong analytical and problem-solving skills
• Advanced proficiency in MS Excel (reporting, data analysis, formulas)
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Strong numerical and data interpretation skills