Real Time Payments Product Manager - Vice President:
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You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Real Time Payments, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Offering 24/7 availability combined with never-before-seen speed and transparency, real-time payments are at the forefront of a digital payments revolution in the U.S. JP Morgan Chase has established a leadership position in building out the nation’s first instant payments system, US Real-Time Payments (RTP). We are working to expand our real-time payments channel enablement, commercialization, and grow the product in collaboration with the FedNow Service and The Clearing House.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Contributes as a key player and navigator to the development, implementation, and coordination of real-time payments product initiatives, programs, and strategic roadmap
- Develops strong partnerships with cross functional teams and stakeholders across the organization and the globe including product, technology, operations, legal, risk, compliance and audit
- Owns the end to end execution of projects and priorities according to plan, while solving problems and issues that arise
- Engages internal and external partners/clients in order to fully understand the needs and priorities of the industry, clients, and the firm
- Leads conversations with Sales and Product Sales Specialists to develop commercialization strategy and manage the pipeline of prospective clients for both RTP and Request for Payment (RfP)
- Plans and execute communications/campaigns working with Change Readiness, Ready-to-Launch, and other Line of Business partners
- Represents JP Morgan in RTP industry events; Enable additional channels for RTP
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Bachelor's degree in Business, Finance, Technology, or a related field
- Advanced knowledge of the product management life cycle, design, and data analytics
- Advanced understanding of real-time payments systems, Request for Payment (RfP), and the broader payments landscape
- Familiarity with regulatory and compliance requirements related to payments
- Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels
- Experience in developing and executing communication strategies and campaigns
- Demonstrates high attention to detail, and exemplary quality, thoroughness and completeness of work product
- Proven ability to build strong, cohesive partnerships with internal and external stakeholders, working effectively in a matrix organization
- Advanced organization skills, ability to thrive in a dynamic environment handling multiple projects, deadlines, and stakeholders (in different markets/ time zones)
Preferred qualifications, capabilities, and skills
- An advanced degree (MBA or equivalent) is a plus
- Demonstrated prior experience working in a highly matrixed, complex organization
- Advanced problem-solving skills and the ability to navigate and resolve issues effectively
- Vast understanding of industry trends, client needs, and competitive landscape
- Experience leading conversations and collaborating with sales teams to develop commercialization strategies