Realtime Analyst
Summary
A Realtime Analyst at WNS in Cape Town monitors workforce operations across multiple sites in real time, analyzing workforce data to track performance against targets and SLAs, maintaining schedules, and providing data-driven insights and reports to management. Core focus is workforce management (WFM) and analytics.
- Able to handle real-time monitoring tasks across multiple sites simultaneously
- Gather, validate, and analyze workforce data using various tools and analytical techniquesIdentify trends, patterns, and correlations related to employee performance, productivity, and staffing requirements
- Track and monitor key workforce metrics to measure performance against established targets and SLAs
- Perform real-time analysis to proactively identify risks, gaps, and opportunities for improvement
- Update, maintain, and publish monthly workforce schedules to ensure optimal staffing and coverage
- Conduct root cause analysis of workforce-related issues and recommend data-driven solutions
- Provide actionable insights and reports to management to support decision-making and operational efficiency
- Matric
- 2 years WFM experience