Rebuild and Retrofit Solutions Engineer

Job Summary

The Rebuild & Retrofit Solutions Engineer develops technical, mechanically sound solutions for our Aftersales product line — Retrofits, Rebuilds, Molds, Service, and new OEM blow molding equipment. This role evaluates a customer's existing machine, application, and production goals, then scopes and specifies the engineering solution that gets them there, translating that scope into accurate budgetary and formal proposals.

This is a technical role first: you'll be reading machine drawings and specifications, assessing mechanical feasibility, and working directly with engineering and outside sales to build proposals that are both commercially sound and mechanically correct.

Duties and Responsibilities

Technical Scoping & Proposal Development (Primary Function)

• Evaluate a customer's existing machine population, application, and production requirements to determine retrofit or rebuild scope
• Read and interpret machine drawings, schematics, and specifications for OEM blow molding equipment
• Gather and assess all technical information required to build proposals for new OEM blow molding equipment
• Create budgetary and formal technical proposals for new machines, retrofits, and rebuilds per customer requirements and Uniloy engineering recommendations
• Analyze customer requests and orders to build a complete, technically accurate understanding of the customer's need and scope of work
• Manage the quotation process, including pricing updates, margin targets, and technical accuracy of the proposed solution

Sales & Customer Engagement

• Apply comprehensive product and mechanical knowledge to competitively promote and sell Aftersales products (Parts, Retrofits, Rebuilds, Molds, Service, and Blow Mold Training)
• Communicate with customers by telephone, email, virtual meeting, or in person to gather technical requirements and discuss proposed solutions
• Handle customer inquiries and complaints with a professional, solutions-oriented approach
• Correspond with outside sales in preparation of technical sales quotations

Cross-Functional Coordination

• Engage with sales representatives and engineering to ensure prompt, technically sound processing of proposal requests and orders
• Maintain Aftersales records regarding domestic and international machine population
• Review costs and pricing to confirm margins align with departmental goals without compromising technical scope

Order Accuracy & Documentation

• Ensure quotations and order entry are accurate and consistent with department goals (dates, terms, and warranty considerations)
• All other duties as assigned