Receiving Agent

Receiving Operations

• Receive all goods delivered to the hotel in accordance with approved Purchase Orders and delivery schedules.
• Verify delivered items against Purchase Orders, Delivery Notes and supplier invoices.
• Inspect all received goods for quantity, quality, specifications, expiry dates, packaging condition and compliance with hotel standards.
• Reject or report any damaged, incorrect or non-compliant goods and coordinate returns or replacements with Purchasing and suppliers.
• Ensure all receiving documentation is completed accurately and processed promptly.
• Record all receiving transactions in the hotel's inventory and procurement systems.
• Coordinate receiving schedules with the Purchasing and Store teams to ensure smooth operations.
• Ensure all goods are transferred promptly to the appropriate storage locations or requesting departments.
• Maintain proper receiving records for audit and inventory control purposes.

Inventory & Cost Control

• Support the Cost Controller in maintaining inventory accuracy.
• Participate in monthly, quarterly and ad-hoc stock counts.
• Assist in investigating inventory discrepancies and receiving variances.
• Ensure proper segregation and identification of received goods.
• Monitor compliance with receiving procedures to minimize loss, waste and fraud.
• Assist in maintaining receiving reports and inventory documentation.

Quality & Compliance

• Ensure all deliveries comply with hotel purchasing specifications and food safety standards.
• Verify supplier documentation and certifications where required.
• Maintain high standards of hygiene, cleanliness and organization in the receiving area.
• Follow hotel procedures regarding temperature control and handling of perishable goods.
• Ensure compliance with HACCP, hygiene regulations and food safety requirements.

Communication & Coordination

• Work closely with Purchasing, Stores, Kitchen, Engineering, Housekeeping and other departments regarding deliveries and receiving requirements.
• Communicate discrepancies promptly to the Purchasing Manager and Cost Controller.
• Build professional working relationships with suppliers while protecting the interests of the hotel.

GENERAL RESPONSIBILITIES

• Comply with all Rixos Hotels, Ennismore and Accor policies, procedures and brand standards.
• Maintain confidentiality of hotel information.
• Demonstrate professionalism, integrity and ethical business practices.
• Participate in departmental meetings and training programs.
• Maintain a clean, safe and organized working environment.
• Be familiar with hotel emergency procedures and health & safety requirements.
• Support pre-opening activities, inventory setup and operational readiness.
• Perform any other duties assigned by the Cost Controller, Director of Finance or Hotel Management.

Education

• Diploma or Degree in Hospitality Management, Accounting, Finance, Supply Chain Management or a related discipline.

Experience

• Minimum 1–2 years of experience in Receiving, Cost Control, Stores or Purchasing within an international four- or five-star hotel.
• Pre-opening experience is an advantage.
• Experience using hotel ERP or inventory management systems (such as SUN System, MC, Materials Control or similar) is preferred.

KNOWLEDGE, SKILLS & COMPETENCIES

• Strong attention to detail and accuracy.
• Good understanding of inventory control and receiving procedures.
• Basic knowledge of procurement and warehouse operations.
• Good numerical and analytical skills.
• Ability to identify quality issues and discrepancies.
• Strong organizational and time management skills.
• Good communication and interpersonal abilities.
• Proficiency in Microsoft Office applications.
• Ability to work independently and collaboratively in a fast-paced environment.
• Good command of spoken and written English is preferred.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.