Bilingual Virtual Assistant (English/Spanish)
Receptionist / Internal Medicine Practice

Remote | Full-Time | 40-45 Hours/Week | $7/hour | May include shift on Saturdays (OT)

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.

This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Top Requirements

Strong bilingual communication skills in both English and Spanish
Confident and professional on phone calls
Strong patient coordination and scheduling ability
High attention to detail and reliable follow-through

Key Responsibilities

1) Phone Calls and Patient Communication

Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
Communicate clearly and professionally in both English and Spanish
Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
Answer routine patient questions and escalate concerns appropriately
Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations

2) Appointment Scheduling and Patient Coordination

Manage new and existing patient scheduling through phone, email, and text
Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
Confirm appointments and manage cancellations, reschedules, and waitlist coordination
Conduct pre-visit outreach and communicate next steps clearly to patients
Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system

3) Insurance Verification and Benefits

Verify patient eligibility and benefits before appointments
Confirm copays, deductibles, covered services, and authorization requirements
Identify insurance issues early and communicate them clearly to patients and internal staff
Document verification results accurately in the EMR and any internal trackers
Escalate unresolved payer issues and follow through until completed

4) Referral and Prior Authorization Support

Process referral-related tasks and ensure required documents are complete
Initiate and follow up on prior authorization requests as needed
Track pending items, approvals, denials, and required follow-up actions
Coordinate with payer offices, provider offices, and internal team members to avoid delays

5) Administrative Support and Documentation

Maintain accurate, timely, and consistent documentation
Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking
Handle patient information in a HIPAA-compliant manner
Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications

Excellent verbal and written communication skills in both English and Spanish
Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
Highly organized, detail-oriented, and able to manage multiple tasks accurately
Able to work independently and communicate updates clearly
Reliable computer setup, headset, and stable internet connection for remote work
HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have

Clinical or healthcare background
Familiarity with EMR/EHR systems
Experience supporting internal medicine, primary care, or similar outpatient practices
Have familiarity with California insurance processes, which is preferred but not required.

Bilingual Virtual Assistant (English/Spanish)Receptionist / Internal Medicine Practice

Description

RECEPCIONISTA SERVICIO AL CLIENTE

Receptionist Bilingüe

Recepcionista

Recepcionista General Cali

Bilingual Virtual Assistant (English/Spanish) Receptionist

See also