Reception Assistant
Posted Updated
Description
About the role
Job objectives.
Increase customer satisfaction through “Servigroup attention and service”
What you'll do
Main Functions / Tasks.
Receive the client and assist them throughout their stay until departure.
Customer service, regarding doubts, questions, and information about the hotel and the destination.
Promoter of the Servigroup image and our quality standards.
Help with web reservations, extensions, early departures, and transfers.
Management indicators.
Customer satisfaction
Fluid and efficient receptions.
Email management.
Handle telephone calls.
Promote activities, animation, wellness centers, etc.
What we're looking for
Desired experience: 1 year.
Languages: French and English.
About the company & team
They are part of the hotel organizational chart, reporting to the Front Office Manager.