Reception & Customer Support Assistant
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Description
Outsourcing Advantage is seeking a Reception & Customer Support Assistant who will play a vital role in ensuring smooth communication between our clients and internal teams. Your attention to detail and organizational skills will directly impact the quality of service we deliver.
Key responsibilities include:
- Answer incoming calls, transfer to appropriate staff, and take clear messages, ensuring timely follow-up.
- Email customers proof of delivery (POD) and confirm receipt.
- Verify delivery documents are accurate and properly attached.
- Prepare and update spreadsheets for scheduled deliveries.
- Enter and maintain accurate records, including dates, customer details, and delivery status.
Requirements
Required Qualifications:
- Basic proficiency with Excel or similar spreadsheet tools for data entry and updates
- Experience handling customer communications via phone and email
- Ability to accurately enter and maintain records such as dates, customer details, and delivery status
- Bilingual in English and Spanish, with a C1 level
- Authorization to work in the Dominican Republic
- Strong attention to detail
- Ability to follow instructions and work independently
Benefits
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekly Incentives based on performance
- Weekends off.
- Hiring Bonus
- Growth Opportunities
- Referral Bonus
- National holidays pay double the hourly rate
- US Holidays Off when applicable
- Best work environment in Santiago
- Morning shift available.
- Back-office positions
As published by workable · 5 questions · 1 written answer
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (1)
- Please share a link to a short Video introducing yourself in English,Tell us a bit about your work history. (You can use https://www.loom.com/looms to record and share the link).
Pick from a list (2)
- What is your proficiency level in English?
- What is your proficiency level in Spanish?
Written answers (1)
- Could you share your experience with entering and maintaining records, such as dates, customer details, or delivery status? What tools have you used, and how do you ensure accuracy?
Attachments (1)
- Please upload your EF Standard English Test results. This test evaluates your Reading, Listening, Writing, and Speaking skills. You can take the test using the following link: https://www.efset.org/4-skill/launch. optional