Reception - Front Desk

General Summary:

The Receptionist is the first point of contact for members, guests, and vendors entering the Club. This role is responsible for creating a welcoming and professional environment, providing exceptional customer service, and performing administrative tasks. The Receptionist is responsible for managing incoming calls, assisting members with dining/event registrations, creating and printing menus, and assisting Senior Staff and Management as requested.

Duties and Responsibilities:

1. Greet and assist members, their guests, and employees with professionalism and enthusiasm.
2. Place all event signage in the appropriate locations for events and direct attendees to their assigned rooms as they arrive.
3. Address member inquiries, concerns, and reservation requests promptly and effectively.
4. Ensure the Front Desk and Lobby are welcoming and well organized.
5. Oversee phone, email, and in-person communication to maintain smooth operations and provide a high level of service.
6. Check in with the managers on duty and offer any assistance.
7. Resolve conflicts or issues at the front desk and escalate concerns to management when necessary.
8. Check coats from members and guests.
9. Take to go orders for the 1897 Grille as well as assist members when picking up wine orders that are ordered through management.
10. Manages a cash drawer and provides change as needed.
11. Other duties as assigned.

Knowledge, Skills and Abilities Required:

1. Professional and welcoming to members, guests and coworkers.
2. Be a team player to fellow staff.
3. Maintain effective communication skills, attention to detail, be driven to go above and beyond to exceed expectations.
4. General knowledge of computers and iPad including put not limited to: Microsoft Office, Canva, Outlook, etc.

Work Conditions:

• Hours: Friday, Saturday, Sunday Evenings through the end of December.
• Physical demands: Ability to sit or stand for long periods of time. Frequent walking and light movement throughout the club’s front areas. May occasionally lift/carry up to 10 lbs.