Reception Shift Supervisor

About the role

H10 Hotels is looking to hire a Shift Manager to work at our hotel H10 The One Barcelona 5*GL.

What you'll do

• Carry out check-in, check-out, billing and telephone customer service processes following quality standards and internal procedures.
• Carry out operational tasks defined in the checklists for each shift, including the night shift.
• Manage billing and collection tasks, as well as foreign currency exchange, following internal regulations.
• Handle guest requests by performing front desk and concierge duties, and cover this area if necessary.
• Receive, process and manage guest complaints, following up until they are resolved.
• Promote upselling of rooms and services at the hotel's outlets.
• Make individual reservations and quotes, as well as manage unexpected changes to bookings.
• Boost positive reviews to improve the hotel's online reputation.
• Ensure excellent interaction with other hotel departments.
• Verify, record and file point-of-sale credits.
• During the night shift, carry out the night audit process and supervise outlet closings.
• In emergency situations, take on the role of Emergency Officer according to the Self-Protection Plan, in the absence of management.
• Align your performance with the hotel's objectives and foster teamwork.

What we're looking for

• High level of English and Spanish. Other languages are a plus.
• Knowledge of SAP software.
• Experience in the sector
• Problem-solving skills.
• Ability to work in a team
• Ability to show commitment, collaboration and dedication.