Reception Supervisor | Al-Futtaim Automotive | UAE

Overview of the role

We are currently building a strong pool of talent for future Reception Supervisor opportunities across the UAE.

We are looking for experienced automotive aftersales professionals who are passionate about delivering an outstanding customer experience. As a Reception Supervisor, you will oversee the smooth operation of the workshop reception, lead customer-facing activities, and ensure customers receive professional, efficient, and courteous service throughout their aftersales journey.

What you will do

• Oversee the daily operation of the workshop reception to maintain high levels of efficiency and customer satisfaction.
• Deliver a consistently high standard of customer service to support customer retention and business development.
• Coordinate vehicle service pre-bookings to support effective workshop loading.
• Ensure vehicles are received professionally and efficiently.
• Ensure job cards are opened accurately and promptly to support correct job execution.
• Coordinate invoicing upon job completion to enable timely vehicle delivery and payment collection.
• Communicate effectively with customers regarding service charges, approvals, and negotiations.
• Support the reception team in delivering a professional and seamless customer experience.

Skills

Required skills to be successful

• Strong customer service and customer relationship management skills.
• Excellent verbal communication and active listening skills.
• Strong administration and presentation skills.
• Ability to supervise and support a customer-facing team effectively.
• Strong planning, organisation, and follow-up skills.
• Analytical and problem-solving capabilities.
• Ability to work effectively in a fast-paced automotive aftersales environment.
• Strong teamwork, integrity, and a results-oriented mindset.

About the team

You will be part of a dynamic Aftersales team, working closely with service and workshop colleagues to deliver an efficient and professional customer experience. The team operates in a fast-paced environment where customer satisfaction, teamwork, operational efficiency, and service quality are key priorities.

What equips you for the role

• Diploma, degree, technical certificate, or qualification in Automobile or Mechanical Engineering.
• 3–5 years of experience in the automotive industry or a similar role.
• Previous experience in automotive service reception or aftersales operations.
• Strong understanding of customer service and workshop reception processes.
• Ability to communicate clearly with customers and team members.
• Strong administrative, planning, and organisational capabilities.
• Customer-focused approach with the ability to follow through on commitments and achieve results.