Reception Supervisor| Oasis Spa

Spa Reception Supervisor

At Oasis Spa at Grand Hyatt Barcelona, a sanctuary of wellbeing within one of the city's most iconic luxury hotels, we are looking for a professional, service-oriented, and motivated Spa Reception Supervisor to join our Wellness team.

This role is responsible for supervising the daily operation of the spa reception, supporting the reception team, managing guest interactions, and ensuring a seamless and personalized guest experience. Working closely with Spa Therapists, Wellness professionals, and other hotel departments, you will help maintain exceptional service standards while supporting the achievement of operational and guest satisfaction goals.

Key Responsibilities

• Supervise the daily operation of the spa reception, ensuring efficient and professional service.
• Welcome guests warmly and ensure a relaxing and welcoming spa environment.
• Oversee spa reservations, memberships, and guest inquiries efficiently and accurately.
• Support and guide Spa Receptionists in their daily responsibilities and guest interactions.
• Monitor reception procedures to ensure compliance with spa and hotel standards.
• Process payments and oversee accurate cash handling and billing procedures.
• Maintain guest records and ensure administrative documentation is completed correctly.
• Ensure the reception area and spa facilities are organized, clean, and well-presented.
• Support the daily operation of the spa by monitoring supplies, amenities, and retail displays.
• Communicate important guest information and operational updates during shift handovers.
• Collaborate closely with Spa Therapists and other hotel departments to ensure a seamless guest experience.
• Assist with the coordination of special promotions, events, and wellness activities.
• Ensure compliance with Hyatt brand standards, company policies, and health and safety procedures.
• Perform other duties as assigned by Spa Management.