Receptionist

Cranberry Park West Bloomfield Senior Living Facility is looking for an amazing Receptionist. The Receptionist is the person that meets and greets our residents daily and asks, “What can I do to make your day better?” They are responsible for top-of-the-line customer service and hospitality. Assisting the residents, maintaining their safety and well-being.

Responsibilities

• Shows compassion and tenderness towards the residents and family members.
• Assist with appointments and extracurricular activities.
• Address and resolve residents’ complaints and concerns.
• Protects resident’s confidentiality following HIPAA guidelines.
• Maintains a clean work environment.
• Creates and maintains a positive and friendly environment.
• Encourages residents to participate in activities and outings.
• Marketing, building relationships with the community.
• Assisting with care as needed.
• Assisting and working closely with vendors.
• Oversite of other departments to ensure expectations are met.
• Answer multi-line telephone, screen, and direct calls take and relay messages, and provide information to callers.
• Give tours to potential clients and families.
• Direct individuals to the correct destination, and deal with queries from the public and clients.
• Ensures knowledge of staff movements in and out of the organization.
• Prepare letters and documents, receive, sort, and distribute mail, maintain office filing, and organize meetings.