Receptionist

Position Summary:

This position is responsible for ensuring communication from outside is facilitated internally and ensuring the main office runs smoothly, providing clerical support as needed to the different Departments following the agency policies and procedures and program protocols.

Essential Duties and Responsibilities:

1. Answering all incoming calls with good communication skills, ability to take messages, good writing skills, and penmanship.
2. Identify potential new individuals served’ needs to ensure they are redirected to the correct department for appointments, service information, etc.
3. Make sure that the front desk and the lobby are kept in an orderly manner and clean (all the areas of the lobby are the responsibility of the receptionist to make sure are presentable to all visitors).
4. Distribute incoming mail and packages to all the departments or individuals served Lead Case Managers on a daily base. (There should not be any mail at the reception desk by the end of the day).
5. Maintains the main copier in the lobby, picks up all the copies left on it, and distributes. (Ensure that there is always copy paper in the machine).
6. Maintain confidentiality standards for the agency.
7. Responsible for reporting any maintenance needs for the telephone system and the copy machines front and back by the company.
8. Assist all visitors (with customer service skills, assist in any area needed to always provide comfort and the service they need).
9. Maintain visitors’ logs.
10. Assist in any clerical need personnel may have (copies, fax, intercom assistant, etc.)
11. Assist the residential Psychiatric department with all incoming appointments, processes, making appointments, etc.
12. Ensure personal items for individuals served in residential that family members drop off are received by the appropriate personnel member immediately.
13. Receive income from active residential individuals served that are dropped off by family members and inform the lead case manager in a timely manner.
14. Knowledgeable on Agape programs, the company’s directory, procedures/policies, and protocol.
15. Inspect the reception area to ensure everything is in order before the end of the work shift.
16. Inform the supervisor of any issues in a timely matter.
17. Any other duties assigned by the supervisor.