Receptionist
Posted Updated
- Receptionist with good language skills
- Knowledge in handling Tenants , vendors, contractors and coordination with securities, FM teams, Call centers and OA and OC .
- Experience with handling CAFM & PPM appointments with the tenants.
- For answering the telephone, transferring calls, taking accurate messages.
- Recording customer requests & providing information’s on available facilities.
- Greeting the customers in a pleasant way and giving information about the facility.
- Ensure neat, clean & tidy front desk atmosphere.
- Ensuring all the facilities in the main reception area are in working condition and making necessary arrangements for any maintenance required.
- Performing administrative and clerical duties, such as opening and distributing mail. Filing, data entry and preparation of necessary documents.
- Providing special care to the VIP guests and making sure their experience the best of facilities.
- Provide customers with product and service information.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up customer calls where necessary
- Coordinating with the QHSE Department for site related QHSE issues.
- Assist the site / departmental manager to execute the project/site day to day QHSE requirements.
- Provide assistance in implementation of QHSE management system to achieve the organizational goal.
- Coordinate with other departments for QHSE resources necessary for the workgroup.
- Assist the site/departmental manager to take corrective actions upon identification of the non•conformance.
- Report all near misses, dangerous occurrences and incidents.
- Assist the team in preparing incident reports.
- Assist the site/departmental manager to assess and execute the QHSE training requirements.
- Participate in the site QHSE meeting.
- Participate in the site level hazard identification and risk assessment team.
- Ensure all the workers under his/her management are aware of the internal QHSE alerts.
- Authority:
- To use site / department resources under guidance of Site Manager.
- Participation in internal meetings as required.
- To access the site / department files & maintain the documents & records.
- To coordinate with QHSE & other departments on QHSE issues.
- Stop any unsafe activity.
- Undertake support services to correct the unsafe condition at the site/department level.
- Escalate to management on safety concerns.
- Accountability:
- Maintenance of files, documents & records of the site operation.
- For following the company QHSE regulation
- For data collection and document maintenance
- For reporting incidents."