Receptionist

Key Responsibilities:

• Welcome and assist employees, visitors, tenants and VIP/VVIP guests professionally.
• Provide an efficient and responsive front desk/help desk service.
• Manage visitor registration, records and access coordination.
• Coordinate with Security and Control Room teams for visitor access and approvals.
• Provide directions, information and assistance to visitors and employees.
• Handle reception inquiries and support front-of-house services.
• Assist visitors in resolving their requests or coordinate with the relevant department until the matter is addressed.
• Support VIP/VVIP arrivals, meetings and special events.
• Escalate security-related issues to the on-duty Security team immediately.
• Maintain a professional appearance, proper grooming, confidentiality and high customer service standards.
• Prepare daily reception logs and report any significant or urgent matters.
• Comply with SRMG News procedures, security instructions and escalation protocols.