Receptionist - SUD Outpatient Services

Location: Roseville, CA
Job Type: Full-Time
Pay: $16.90 - $18 per hour DOE

Join a Team That Makes a Difference

Granite Wellness Centers is seeking a compassionate, professional, and team-oriented Receptionist to join our Outpatient Services team.

As the first point of contact for clients, families, community partners, and visitors, the Receptionist plays a vital role in creating a welcoming and supportive environment. Every interaction matters. Our ideal candidate understands that exceptional client care starts at the front desk and is committed to treating every individual with dignity, empathy, and respect.

At Granite Wellness Centers, we value collaboration, flexibility, and shared responsibility. We are looking for someone who enjoys supporting others, works well as part of a team, and is willing to contribute wherever needed to help ensure a positive experience for our clients and coworkers.

Essential Duties and Responsibilities

Client & Administrative Support

• Greet and assist clients, visitors, and community partners in a professional and welcoming manner
• Answer and direct incoming phone calls
• Schedule intake appointments, prescreens, and counseling services
• Make reminder calls and maintain call logs
• Create, maintain, and audit client files
• Scan, upload, and organize client documentation
• Verify Medi-Cal eligibility and program requirements
• Prepare intake packets, correspondence, and program forms
• Follow up with clients to support engagement in services
• Communicate with courts and referral partners regarding enrollment, completion, and program status
• Schedule and coordinate urine analysis testing and maintain required documentation
• Receive and process client payments
• Maintain confidentiality in accordance with HIPAA and agency requirements

Program & Counselor Support

• Provide clerical support for Counselors and Site Managers
• Collect and enter attendance, billing, and program data
• Assist with CalOMS data collection and entry
• Compile monthly statistics and reports
• Assist with utilization review and program documentation processes
• Support agency operations by helping with administrative projects and other duties as assigned

Office Operations

• Maintain a clean, organized, and professional reception area
• Keep file rooms and workspaces organized
• Order and monitor office supplies
• Process outgoing mail
• Adhere to agency policies, procedures, and compliance requirements

Qualifications

Required

• Experience working in a professional office environment
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Proficiency with computers, Microsoft Office, data entry, and general office technology
• Strong organizational and multitasking skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work effectively in a fast-paced, team-oriented environment
• Commitment to professionalism, reliability, and compassionate service

Preferred

• Experience in behavioral health, healthcare, social services, or substance use disorder treatment settings
• Knowledge of recovery-oriented services and community resources
• Bilingual preferred
• If in recovery, a minimum of one year of continuous sobriety and active participation in a recovery program

What Makes Someone Successful in This Role?

Successful candidates:

• Lead with compassion and professionalism
• Take initiative and look for ways to help
• Work collaboratively with coworkers across programs and departments
• Remain flexible in a dynamic environment
• Understand that every role contributes to the client experience
• Believe in treating clients, coworkers, and community partners with respect and dignity

Benefits

Granite Wellness Centers offers a competitive benefits package, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Matching
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Parental Leave
• Professional Development Assistance
• Tuition Reimbursement
• Retirement Plan
• Paid Vacation
• Paid Sick Leave
• 15 Annual Holidays, Including 2 Floating Wellness Days

Why Granite Wellness Centers?

We believe recovery happens when people feel supported, respected, and connected. Our employees play a critical role in that mission. If you are passionate about helping others, value teamwork, and want to make a meaningful impact in your community, we encourage you to apply.