RECEPTIONIST Carlsbad Ortho F/T

Job Summary:

Provides a broad range of clerical functions for physicians and patients.

Essential Values-Based, Leadership and Management Competencies:

Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital

• Servant Leadership: Demonstrates competence in serving others and prioritizing their needs.
• Excellence: Demonstrates competence in striving for the highest quality in all aspects of work.
• Respect: Demonstrates competence in respecting others and valuing their contributions.
• Virtuousness: Demonstrates competence in maintaining high ethical standards and integrity.
• Innovation: Demonstrates competence in embracing new ideas and technologies to improve healthcare.
• Community: Demonstrates competence in fostering a sense of community and collaboration.
• Education: Demonstrates competence in promoting continuous learning and development

ESSENTIAL FUNCTIONS:

• • Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
  • Maintain appointment scheduler and follow office—scheduling policy.
  • Register patients in a complete and accurate manner to conform to all regulatory requirements.
  • Collect monies at time of service.
  • Reviews provider medical records to gather information for approvals from the various insurance plans.
  • Handle pre-certification and referrals.
  • Handles all prior authorizations on test as well as medications.
  • Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
  • Answers the phones
  • Relays messages to and from the providers to the patients.
  • Ensures the end of day reconciliation is complete each night before close.
  • Preform basic clerical duties as required.

ADDITIONAL RESPONSIBILITIES:

• • As assigned.

KNOWLEDGE/SKILL/ABILITIES:

• • Knowledge of office equipment and ability to handle multi-time telephones.
  • Basic math and computer skills.

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS:

• Education – High school diploma or equivalent.
• Work Experience – Customer service, computer. Experience in a healthcare setting preferred.
• Training – none.
• License/Certification – N/A

ENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.