Receptionist - Centerville, OH

Job Summary:

The Receptionist position for Pediatric Associates of Dayton is responsible for providing efficient office support and excellent customer service. The Receptionist is the first point of contact for patients and visitors, greeting them with warmth and professionalism, determining their needs, and directing them accordingly.

Essential Duties and Responsibilities:

Greet and assist patients in a welcoming and professional manner.
NEW PATIENT REGISTRATION

Colleting parents full name, address & DOB
Collecting patients full name, address & DOB
Contact information
Insurance information
Demographics

CHECK IN PATIENTS

Verify and update insurance and demographic information
Ensure that all required forms are completed.
Collect and process copays and outstanding balances.

SCHEDULE APPOINTMENTS

Answer multi line phone calls professionally
Follow practice guidelines
Confirm patient identity using account details and DOB.
Verify patient contact information
Ensure efficient use of provider schedules and appointment slots

CHECK OUT PATIENTS

Accept appropriate payments and process charges
Schedule follow appointment per provider recommendations

Perform the above functions on a rotational basis with coworkers
Assist other personnel at times of high volume
This position will require you to travel to other offices based on the staffing needs of each office in Beavercreek, OH & Englewood, OH.

Other Requirements:

Maintain HIPAA compliance and patient privacy when verifying patient information
Promote adherence to company policies and procedures
Work well independently, and in a team environment
Maintain positive and professional working relationships with co-workers
Dependable and on time

Education, Experience and Abilities:

High School Diploma or GED required
1+ years of experience in a medical office or healthcare facility is preferred
Experience with Electronic Medical Record software preferred
Experience with EPIC is a plus
Must be customer-focused and possess strong oral communication and telephone skills
Proficient in computerized systems including Microsoft Suite
Ability to work well in a fast-paced, customer-facing environment while maintaining the quality of work

Supervisory Responsibilities:

None

Hours and Work Schedule:

Monday - Friday 8:00am - 5:00pm

Your home office will be in Centerville, OH.