Receptionist / Collections Clerk

Receptionist / Collections Clerk

Partners Pharmacy

Partners Pharmacy is seeking a Receptionist / Collections Clerk to provide professional front desk and administrative support while assisting with accounts receivable and collections. This role serves as a first point of contact for visitors, customers, vendors, and employees and helps maintain accurate account records and timely collection documentation.

Reports to: Collections Manager

Responsibilities

Reception and Administrative Support

• Greet and assist visitors, customers, vendors, and employees professionally and courteously.
• Answer, screen, and direct incoming calls and accurately relay messages.
• Receive, sort, distribute, and process mail and correspondence.
• Maintain an organized and welcoming reception area.
• Assist with scheduling appointments, meetings, and other administrative activities.
• Provide administrative support to management and other departments.
• Protect confidential patient, employee, and financial information.

Collections and Accounts Receivable

• Maintain the portfolio of accounts assigned to third-party collection agencies.
• Refer designated accounts to third-party agencies and provide required documentation promptly.
• Review account balances, payment histories, and supporting records.
• Accurately document collection activities, customer communications, and payment commitments.
• Prepare collection letters and introduction packets for mailing.
• Keep collection records organized and support timely follow-up.

Qualifications

• High school diploma or equivalent required.
• Previous experience in reception, customer service, collections, accounts receivable, or administrative support preferred.
• Strong Microsoft Excel and analytical skills.
• Proficiency with Microsoft Office and email.
• Excellent attention to detail, organization, and written and verbal communication skills.
• Professional and courteous telephone manner.
• Ability to handle sensitive information confidentially.
• Ability to prioritize responsibilities, meet deadlines, and work independently and as part of a team.
• Experience with accounting, billing, or accounts receivable systems preferred.

Apply today to join Partners Pharmacy!