Receptionist - Comm

Job Title:

Community Receptionist

Department:

Administration

Date Revised: 8/13/2024

Reports To:

Director of Business Administration

FLSA Status:

Non-Exempt

Job Code: 4008

Job Summary:
The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Principal Duties/Responsibilities:
Accounting

Assists Administrative Assistant/Executive Director as appropriate

Compliance and Safety

Competently responds to all emergencies as directed
Demonstrates basic understanding of emergency call system and nurse paging system

Communication

Greets visitors immediately upon arrival
Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner

Customer Service

Determines visitors needs in a timely manner
Offers refreshments (coffee, water, etc.) to visitors, where applicable
Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)
Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
Responds to resident requests in a timely manner
Manages doctor appointment book
Manages beauty and barber appointment book
Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.)

Facilities Maintenance

Keeps lobby clean and neat, free of clutter and trash
Oversees common bathroom, reporting soilage’s to housekeeping as appropriate
Reports any mal-functioning equipment to maintenance

Sales

Promptly forwards inquiry calls to Marketing or designee
Properly documents and responds to marketing inquiries
Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives
Represents the community with a positive attitude and pride when interacting with potential residents and families

Training

Participates in in-service trainings as required by state regulations

Miscellaneous

Assists with clerical work for all departments

Education/Experience/Licensure/Certification:

High school diploma or equivalent certificate preferred.

Required Skills/Abilities:

Possesses expert knowledge of telephone system and capable of teaching others
Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
Maintains awareness of all daily activities (and changes)
Has full knowledge of the administrative staff, ownership, and management company
Possesses excellent verbal communication skills

Physical Requirements:
In an 8-hour workday, associate will stand/walk: Hours at one time: 0 - 2
Total hours/day: 4 - 6
In an 8-hour workday, associate will sit: Hours at one time: 0 - 2
Total hours/day: 4 - 6

Associate will support/assist: (Maximum lbs): Frequently: 0 - 10 lbs.
Occasionally: 50 lbs.
Associate will lift/carry: (Maximum lbs): Frequently: 0 - 10 lbs.
Occasionally: 15 lbs.
Height of Lift: 3 - 4 feet
Distance of carry: 30 yards
Employee will use hands for repetitive: Simple grasping, pushing, and pulling, and fine manipulation
Employee should be able to: Bend: Occasionally
Squat: Occasionally
Kneel: Occasionally
Climb: Occasionally
Reach: Occasionally

Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

I ______________________________ have read this job description and understand the duties and responsibilities of the position of Community Receptionist. I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living.

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Employee Signature Date

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Supervisor’s Signature Date