Receptionist Community Attendant PRN/On-Call

Peace Village is more than a continuing care community; we are a family. Our staff is dedicated to enhancing the lives of our residents and fellow team members every day.

The Receptionist / Community Attendant plays an important role in creating a welcoming, safe, and supportive environment for residents, families, visitors, and staff at Peace Village and Circle Inn. This position provides reception services, administrative assistance, resident support, and general community attendant duties while helping maintain the safety and security of the facility.

The position serves as an important communication link between residents, visitors, and all departments. Responsibilities include answering telephone calls, greeting visitors, responding to resident requests, monitoring facility entrances, assisting with emergencies, conducting assigned property checks, and providing general operational support.

The individual must demonstrate professionalism, dependability, sound judgment, excellent customer service, and the ability to work independently while following established policies and procedures and communicating with the Reception Supervisor and appropriate department personnel.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Reception & Customer Service

• Answer incoming telephone calls, take accurate messages, and direct calls to the appropriate departments, residents, or staff members.

• Greet, assist, and direct residents, families, visitors, vendors, and guests in a professional and welcoming manner.

• Monitor facility entrances, admit visitors according to established procedures, and maintain visitor logs.

• Receive resident requests and concerns and communicate them to the appropriate department for follow-up.

• Enter maintenance and service work orders as necessary.

• Provide general assistance to residents and visitors, including lockouts, television assistance, guest assistance, and other reasonable requests.

• Demonstrate outstanding customer service consistent with the mission of Peace Village.

2. Resident Safety & Emergency Response

• Respond promptly to resident emergency calls and care alarms, following established procedures.

• Understand and follow Peace Village and Circle Inn emergency procedures, including medical, fire, building, and security emergencies.

• Contact emergency services and notify appropriate supervisory or department personnel when necessary.

• Monitor building alarm systems and fire panels and follow established notification and emergency response procedures.

• Document emergency responses and pertinent incidents accurately and promptly.

• Communicate resident care concerns and emergencies to the Wellness team and Peace Care Supervisory team as appropriate.

• Assist with resident needs that may include minor facility-related requests, toilet plunges, care alarms, and other basic assistance within the scope of the position.

3. Administrative & Reception Support

• Complete assigned administrative duties at the designated reception desk.

• Review daily communications at the beginning of each shift and communicate pertinent information to incoming staff.

• Maintain and update resident information, including hospitalizations, emergency contacts, vacations, and off-campus status.

• Prepare and distribute reception-related paperwork, schedules, communication logs, telephone directories, reports, and other materials.

• Assist with resident move-in paperwork, resident files, mailing labels, and other administrative needs.

• Maintain an organized reception area and monitor office supply needs.

• Communicate reception scheduling, procedural, and operational concerns to the Reception Supervisor before making changes or taking action outside established procedures.

• Maintain confidentiality regarding resident, employee, and organizational information.

4. Resident & Departmental Assistance

• Assist residents with meal orders for pickup or delivery and coordinate requests with Dining Services.

• Notify Transportation when residents are ready for scheduled pickups.

• Assist with resident event registration and provide information regarding scheduled activities and events.

• Assist with the daily "I'm OK" resident check-in program as assigned.

• Receive, sort, log, and distribute incoming mail and packages for residents and staff, including deliveries from the dock and reception area.

• Coordinate resident pickup of packages and medications according to established procedures.

• Receive and document resident prescription information and submit prescription requests to the pharmacy according to established procedures.

• Distribute and track building and vehicle keys in accordance with established procedures.

• Assist with postage sales and cash balancing when assigned and authorized.

• Provide general assistance to other departments as needed to support resident services and daily operations.

5. Community Attendant & Facility Responsibilities

• Conduct assigned property inspections and facility lock-up, including the Medical Office Building (MOB).

• Monitor building access and report suspicious activity, maintenance concerns, or potential safety hazards to the appropriate supervisor.

• Ensure designated areas are secured according to established procedures.

• Assist Environmental Services and Maintenance team members with assigned tasks when needed.

• Perform basic facility assistance within the scope of the position and report issues requiring specialized maintenance or emergency attention.

• Serve as an additional resource for residents, visitors, and staff, helping ensure the community remains safe, welcoming, and well-maintained.

6. Communication & Teamwork

• Maintain effective communication with the Reception Supervisor, Wellness team, Peace Care Supervisory team, and other departments.

• Communicate pertinent resident needs, emergencies, building concerns, and operational matters to the appropriate individuals.

• Work collaboratively with all departments to support resident safety, satisfaction, and quality of life.

• Maintain appropriate professional conduct and conversations when interacting with residents, families, visitors, and coworkers.

• Assist with special projects and other duties as assigned.