Receptionist Concierge - Richmond Hill

TITLE: Receptionist Concierge

REPORTS TO: Administrator

Non-Exempt

PURPOSE OF POSITION:

The purpose of the Receptionist Concierge position is to serve as the first point of contact and a welcoming presence for residents, families, visitors, and staff. This position is responsible for creating a warm, friendly, professional, and hospitable environment while providing exceptional customer service and administrative support to ensure effective daily business operations.

ROLE and RESPONSIBILITIES:

1. Greet residents, visitors, and staff with a friendly and welcoming demeanor; assist in direction and communication of procedures as necessary.
2. Answer, screen, and direct incoming phone calls professionally; take messages and promptly reply to appropriate parties as neccessary.
3. Handle mail and package logistics – receive, sort, and distribute material as delegated,
4. Maintain an orderly, clean, and welcoming reception area to create a positive impression for residents and guests.
5. Support residents and guests with basic concierge-style services – answer questions, provide directions, assist with appointments, light errands, etc.
6. Assist with administrative tasks as delegated by the administrator of the facility.
7. Act as a liaison between staff, residents, and external vendors.

KEY CHARACTERISTICS:

• The ability to demonstrate friendliness, approachability, and a genuine interest in helping others.
• The ability to demonstrate patience when interacting with individuals experiencing cognitive, physical, or emotional challenges
• The ability to effectively communicate (written and verbal).

EDUCATION/EXPERIENCE/QUALIFICATIONS:

1. Must have minimum High School Diploma, some college preferred.
2. Previous senior living experience is preferred.