Receptionist/Customer Service Representative

Job Title: Receptionist/Customer Service Representative

Location: Chico Nissan

Position Type: Full-time

We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a customer service-oriented approach.

Responsibilities:

- Answer phone calls and direct them to the appropriate department or individual

- Provide information to guests about our company and services

- Schedule appointments and maintain appointment calendars

- Assist with administrative tasks as needed, such as data entry and filing

- Uphold customer privacy and confidentiality by ensuring compliance with regulations and company policies

- Maintain office security by following procedures and monitoring access

- Document customer interactions and inquiries, including details of complaints, comments, or suggestions, to improve service quality

- Identify opportunities to enhance customer satisfaction and continuously improve the customer service process

Requirements:

- High school diploma or equivalent

- Previous experience in a customer service or receptionist role preferred

- Excellent communication and interpersonal skills

- Proficient in Microsoft Office and other relevant software

- Ability to multitask and prioritize tasks effectively

- Attention to detail and strong organizational skills

- Ability to work well independently and as part of a team

- Proactive attitude with a willingness to learn and adapt to changing customer demands

If you are a professional and personable individual who enjoys working with people, we would love to have you join our team. Apply now!