Receptionist

Be the First Smile Our Patients See!

Do you love helping people, staying organized, and thriving in a fast-paced environment? Are you looking for a career where you can make a meaningful difference every day? Dakota Eye Institute is seeking a welcoming, professional, and patient-focused Receptionist to join our team!

As the first point of contact for our patients, you'll play a vital role in creating an outstanding experience from the moment they walk through our doors. If you're energized by customer service, enjoy multitasking, and take pride in delivering exceptional care, we'd love to meet you.

What You'll Do

As a Receptionist, you'll help keep our clinic running smoothly while creating positive experiences for every patient.

• Patient Check-In/Check-out
  • Checks patients in, greeting everyone in a pleasant and professional manner.
  • Tracks patients in the reception area and communicate with them, as needed.
  • Evaluates chart data to verify all information has been received, completed, and signatures obtained.
  • Scans patients insurance card.
  • Ensures that proper authorization or referral is collected from the patient.
  • Assists patients in obtaining authorization or referrals that have not been received by the practice.
  • Enters all new patient demographic information into the computer, and takes photo.
  • Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate.
  • Maintains the cash drawer; responsible for payments received at the front desk.
  • Complete opening and closing procedures each day for the front desk.
• Administrative
  • Places telephone calls to no-show appointments; reschedules as needed.
  • Places telephone calls to patients on the waitlist to setup appointments
  • Calls unconfirmed and overdue appointments
  • Manages provider recalls
  • Provides back-up support on telephones
  • Sends/manages tasks in the EHR system
  • Monitors automated message handling system
  • Inspects reception room for neatness.
  • Maintains adherence to company policies
  • Performs other duties as required