Receptionist (Dental)

The Dental Front Desk Receptionist is responsible for answering, telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility.

Duties and Responsibilities

• Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call, routinely check the queue to monitor number of calls on-hold.
• Efficiently and accurately schedule, reschedule and/or cancel dental appointments
• Check insurance and verifies eligibility information.
• Collect payments from patients in accordance with AACIs policies of handling cash.
• Assist with referral process and resolves patient inquiries, complaints or concerns regarding their accounts or appointments.
• Provides administrative support to the Dental Program Manager.
• Provides information regarding Covered California outreach and enrollment.
• Communicate with direct supervisor regularly on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
• Complete other duties and related projects as assigned.