Receptionist

🚨 HIRING

DLAB Medicare Services Limited

Job Title: Receptionist
Location: Apata, Ibadan - Oyo
Job Type: Full-Time
Work Mode: On-site

Job Description

Welcome patients, clients, healthcare providers, and visitors in a professional, courteous, and compassionate manner; register patients, verify identification and documentation, schedule appointments, and provide accurate information regarding laboratory services, operating hours, test preparation, pricing, and turnaround times.

Manage all front desk communications by answering and directing telephone calls, emails, and enquiries promptly, resolving routine patient concerns, and escalating complex issues to the appropriate laboratory personnel when necessary.

Coordinate patient flow by liaising with phlebotomists, laboratory scientists, clinicians, and other departments to ensure efficient service delivery and a positive patient experience.
Receive and process payments, issue receipts, reconcile daily collections where applicable, and maintain accurate financial, patient registration, and laboratory records in accordance with established policies and procedures.

Perform general administrative duties, including filing, scanning, photocopying, document management, correspondence, and the receipt, sorting, and distribution of laboratory reports and other official documents.

Maintain a clean, organized, and welcoming reception area, monitor office and reception supplies, and coordinate timely replenishment to support uninterrupted laboratory operations.
Safeguard the confidentiality of patient information and laboratory records while ensuring compliance with applicable data protection, privacy, and laboratory policies and procedures.
Comply with all laboratory quality management, infection prevention and control (IPC), occupational health and safety, customer service standards, and regulatory requirements while supporting continuous quality improvement initiatives.

Qualifications / Requirements

* Minimum of Secondary School Education (SSCE, WAEC, NECO) with basic accounting knowledge
* Must be computer literate
* OND in Accounting, Finance, Business Administration, Secretarial Studies, Office Management is an added advantage
* Must have previous experience as a receptionist, front desk officer, customer service representative, or administrative assistant
* Must be of good moral character, friendly with good communication skills and who can guarantee and ensure excellent customer service with patients, customers and staff.
* Ability to multitask and work effectively in a fast-paced environment.

Application Closing Date
19th August, 2026.

How to Apply
Interested and qualified candidates should forward their application (including CV and copies of credentials) to: [email protected] using "Receptionist" as the subject of the email.