Receptionist (Female)

WE ARE HIRING: Receptionist

Location: Colombo, Sri Lanka
Employment Type: Full-Time
Work Arrangement: Onsite
Industry: Automotive

About the Role

Our client is seeking a professional, confident, and customer-focused Receptionist to serve as the first point of contact for clients and visitors. This is a highly visible customer-facing role that requires excellent communication skills, exceptional customer service capabilities, and the ability to create a positive first impression.

The ideal candidate will have strong experience in customer handling, CRM systems, and front-office operations while maintaining a professional and welcoming environment for all customers and visitors.

Key Responsibilities

Front Office & Customer Service

• Welcome and professionally attend to clients, customers, and visitors.
• Serve as the first point of contact for all front-office inquiries.
• Ensure a positive and professional customer experience at all times.
• Maintain a well-organized and professional reception area.

Customer Relationship Management

• Manage customer interactions and records through the CRM system.
• Follow up on customer inquiries and ensure timely responses.
• Maintain accurate customer information and communication records.
• Support customer engagement and relationship-building initiatives.

Communication & Coordination

• Handle incoming calls, inquiries, and customer communications professionally.
• Direct visitors and customers to the appropriate departments and personnel.
• Coordinate appointments, meetings, and customer visits.
• Liaise with internal teams to ensure customer requirements are addressed efficiently.

Client Experience

• Assist customers with inquiries and service-related requests.
• Handle customer concerns professionally and escalate issues when necessary.
• Represent the company in a professional and customer-centric manner.
• Contribute to delivering exceptional customer service standards.

Requirements

• Female candidates preferred.
• Minimum 2 years of experience in a Receptionist, Front Office, Customer Relations, Client Handling, or Customer Service role.
• Hands-on experience using CRM systems is essential.
• Strong experience in customer handling and client interaction.
• Excellent spoken and written English communication skills.
• Professional, confident, and well-groomed personality.
• Strong interpersonal and communication skills.
• Ability to handle demanding customer situations professionally and calmly.
• Customer-focused mindset with a proactive and service-oriented approach.
• Ability to work independently with minimal supervision.
• Strong organizational and multitasking abilities.

Key Focus

This role is primarily focused on customer interaction, client handling, and front-office excellence, rather than administrative support activities.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for a talented individual to fill the role of Receptionist.

Apply now and see how you can be the perfect fit for this exclusive position!

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