Receptionist-Full Time or Part Time

First impressions matter - be the smile behind the desk!

The Receptionist is the first contact for the patients and visitors, and must represent the Health Center in the most courteous, compassionate, professional manner and provide quality reception and customer service experience.

Why Refuah?

• Join a team of coworkers working together to ensure patients get the care they need.
• Modern state of the art facilities

Hours: Full-Time or Part-Time for the South Fallsburg office and/or Liberty office. We are looking to fill the below shifts.

• Sunday ,Monday and Thursday 9:00 am to 7:00 pm
• Tuesday 9:30 am to 7:00 pm
• Wednesday: 10:00 am to 6:00 pm
• Fridays: 9:00 am to 5:00 during the winter months and during the spring, summer and early fall 9:00 am to 7:00 pm
• Rotating Saturday nights during the summer months 9:30 pm to 12:30 am

Duties and Responsibilities:

• Always maintain confidentiality of patient information.
• Greetings to patients and visitors in person or by telephone in a positive and helpful manner.
• Confirms and schedules appointments with both existing and new patients over the phone or in person.
• Registers and follows check-in process for new and existing patients using a software scheduling system of the company’s choice.
• Assists patients with completion of forms (e.g., welcome sheet).
• Verifies insurances and charges self-pay patients.
• Keeps patient appointments on schedule by notifying staff of patient’s arrival.
• Listen to and return voice mails to assist patients with what they need using a phone system of the company’s choice.
• Assists in the confirmation of patient appointments at least 24 hrs. in advance.
• Directs calls and visitors to the appropriate individual or department following the accepted protocol.
• Complies with applicable policies and procedures and supports the Compliance Program.
• Contributes to organizational operations by performing other duties as may be required.