Receptionist (Gauteng, Pretoria, Hatfield)
ANEW Hotel Hatfield is looking for a Receptionist to create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.
The successful candidate will be based in Gauteng, Pretoria, Hatfield.
Key Responsibilities
Guest Experience
• Welcome guests with genuine warmth and professionalism
• Execute efficient check-in/check-out procedures
• Enroll guests in ANEW Rewards program
• Handle reservations and guest inquiries
• Manage special requests and VIP arrangements
• Resolve guest concerns promptly
• Coordinate with other departments for guest needs
• Ensure guest profiles are merged and maintained
• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.
Operational Excellence
• Process reservations in Opera PMS
• Manage room allocations and availability
• Handle guest folios and billing
• Maintain accurate and detailed guest records
• Coordinate with housekeeping on room status
• Manage keys and access cards securely
Financial Management
• Process payments accurately
• Balance payments
• Handle billing documentation
• Manage company accounts
• Reconcile daily transactions
Communication
• Answer calls within three rings
• Relay messages accurately
• Update departmental communications
• Coordinate with all departments
• Maintain guest privacy
Required Skills
• Guest and customer service excellence
• Opera PMS proficiency
• Clear communication
• Problem-solving ability
• Financial accuracy
• Professional appearance
• Time management and ability to multitask
• Health and safety compliance
• Security awareness
Performance Metrics
• Guest satisfaction scores
• Check-in/out efficiency
• Payment accuracy
• Call handling speed
• Guest complaint resolution
• Revenue Generation
• ANEW Reward sign-ups