Greets and receives all internal/external customers and answer phone calls for the Support Services Center while providing the highest level of customer service.
Essential Functions:
Operate telephone switchboard to answer, screen and/or forward calls to the appropriate party
Greet and direct all internal/external customers to their specific destination
Schedule and maintain the log for all conference rooms as needed for departmental and external client meetings
Responsible for placing supply orders with vendors as required.
Responsible for posting outgoing mail and delivering incoming mail
Coordinate pickup and delivery of express mail services including but not limited to FedEx, UPS, Courier, etc.
Receives and signs for special deliveries as they arrive to the Support Services Center
Assist in mass mailings as required
Maintain and update voicemail messages for accurate information of Goodwill of North GA programs and events such as inclement weather, holiday closings and store/site locations
Respond professionally to all emergency situations and document necessary information in such circumstances
Perform other duties as assigned.
Job Requirements and Qualifications:
High school diploma or GED required and a minimum of three (3) years of clerical/front desk experience
Must have substantial telephone switchboard experience
Must be proficient in Microsoft Office Suites
Must have excellent oral and written communication skills
Must posses a positive attitude and interpersonal skills
Must handle all information with the strictest of confidence
Must have attention to detail and perform as a team player
Must have access to dependable transportation.
Working Environment Conditions/Requirements:
Ability to perform basic office functions and work in an office environment that requires sitting for majority of the workday
Must be able to work holidays as required
The ability to push, pull and lift 30 lbs. with or without accommodations.
