Receptionist

About the role

At H10 Hotels, we need to hire a Receptionist to work in our hotel H10 Urquinaona Plaza, in Barcelona.

What you'll do

• To professionally, proactively, and responsibly handle the reception of guests and provide detailed information about all the services offered by the hotel and all related tasks.
• Check-in and check-out.
• To handle customer service tasks, provide accurate information, and process any service requests that guests may have.
• To receive, process, and direct customer complaints.
• Telephone assistance.
• Reservation management and sales closings.
• Billing, cash control, and cashier closing.
• To show a proactive and collaborative attitude towards guests, conveying empathy and a conciliatory character for conflict resolution.
• Provide continuous support to other colleagues during the accommodation sub-processes such as check-in, check-out, billing, and telephone assistance.

What we're looking for

• High level of spoken and written English. Other languages will be valued.
• Knowledge of SAP is highly desirable.

Nice to have

• Previous experience in the sector will be valued.