Receptionist

About the role

Join our team at Servigroup Hoteles as a RECEPTIONIST at Servigroup Pueblo Benidorm! Are you passionate about customer service? We are looking for dynamic people, eager to be part of a growing team and help our customers live unforgettable experiences. 🌟

What you'll do

• Perform reception, welcoming, check-in, and check-out of customers.
• Execute customer service tasks at the reception desk.
• Manage occupancy, reservations, and pitch sales.
• Perform billing and collection from direct customers and credit billing to agencies.
• Supervise the security and comfort of the customers.
• Relay telephone calls, correspondence, and messages to customers.
• Register, control, and archive correspondence and department documents.
• Collaborate on advertising measures and actions.
• Handle requests via email and other means.

What we're looking for

• Minimum qualification: Higher Level Vocational Training.
• Experience: 1 to 2 years in a similar position.
• Essential language: English.
• Ability to work well in a team.
• Proficiency in office automation and knowledge of hotel management software.
• Polished appearance and excellent customer service skills.
• Availability to work rotating shifts.
• Extroverted, personable, and versatile staff.