Receptionist | Hougang | School

• To perform customer service duty (mindset has to meet the realist challenges and demands of a Primary School setting).
• To answer phone calls, manage visitors, take messages, respond to enquiries and provide general useful information (in a very dynamic environment where calls are volumous).
• To be able to use school equipment such as photocopiers and scanners.
• To handle daily varied demands and queries from parents / pupils / vendors / staff etc.
• To call pupils absentees and to check with parents on their child’s status every morning.
• To call pupils to convey messages during ad-hoc / special events.
• To render first level assistance (eg. Issuing Fever Patch and Cold Pack) to walk-in pupils’ needs including sick & injured pupils. To escalate case to other colleagues in the office immediately if it is beyond superficial cases.
• To key in Incident report via IPAD using FORMSG.
• To handle / support situation when pupils vomit, soil their clothes, issuing of uniforms, need sewing of buttons and zips on uniform, arrange snacks etc.
• To key in latecomer/early dismissal details in IPAD for student attendance.
• To possess basic knowledge and working proficiency in Microsoft Office applications.

General Duties

• To assist in the counting & sorting / distribution of brochures or leaflets/items to the teachers and pupils.
• To handle outgoing mail, including pasting stamps and posting letters.
• To key in incoming mail records in Excel for tracking.
• To assist in the School Breakfast coupons compilation if required.
• To maintain the forms cabinet under the receptionist in the office. All forms must be current and replenished constantly.
• To manage the delivery of supplies and equipment and contact the teacher in charge to collect the delivered items.
• To get the relevant staff who is appointed as the Goods Acceptance Officer to sign on the delivery order.
• To assist in printing of documents from shared drive
• To assist in shredding of documents.
• To monitor and record students who need to use the school phone.
• To handle students’ lost and found personal belongings (eg. Wallet, pencil case and POSB smart buddy watch)
• To support any other general administrative duties as and when required.