Receptionist
Description of Position:
Provide non-medical client services including cashiering, scheduling, clerical/reception duties, and client triage for addiction and mental health services. Deliver strong customer service by greeting and assisting clients and visitors. Communicate concerns and resolution needs with the Coordinator and/or Executive Director.
Position Details:
Full-Time: 40 hours per week
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay Range: $17–$20 per hour
We invest in our team and offer a comprehensive, people-first benefits package, including:
- Sign-On Bonus
- Paid Training with ongoing support
- Career Development & Advancement Opportunities
- Full Benefits Package (medical, dental, vision)
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- Paid Holiday, Vacation, Sick, and Bereavement Leave
- Referral Bonus Program
- Tuition Reimbursement
- Annual Company Picnic & Team Events
- Anniversary Incentives
- Flexible Scheduling Options
- Wireless Plan Discounts (AT&T, T-Mobile & Verizon)
- And more!
Job Knowledge and Comprehension:
- Triage and/or identify critically ill clients seeking addiction and mental health services for Behavioral Health staff.
- Perform cashiering and clerical duties with minimal supervision.
- Schedule and confirm appointments; coordinate calendars; prepare, collate, and mail appointment notices; and collect fees.
- Maintain appropriate safeguards and regulate access to client information to ensure confidentiality and compliance with HIPAA and ePHI requirements.
- Maintain competency in new and evolving technologies and job-related systems (e.g., software, equipment).
- Demonstrate the ability to de-escalate challenging situations and appropriately resolve or refer concerns.
- Work independently with minimal supervision.
- Demonstrate proficiency with computer applications and the ability to learn new software systems.
- Perform other duties as assigned consistent with non-exempt responsibilities.
Physical Requirements:
This position requires the ability to sit for extended periods of time and perform repetitive computer work. Occasional light physical effort is required, including lifting up to 10 lbs., and rarely up to 25 lbs. The role requires frequent use of hands and arms for reaching and computer work. May require occasional driving.