Receptionist

As a Receptionist, you'll be one of the first points of contact for residents, families, visitors, and employees. You'll play an important role in creating a welcoming environment, assisting with daily requests, coordinating communication, and supporting the overall operations of our community.

The ideal candidate is friendly, patient, detail-oriented, and enjoys working with older adults in a busy, service-focused environment.

Key Responsibilities

Reception & Customer Service

• Warmly greet residents, families, visitors, and employees while providing exceptional customer service.

• Answer and direct phone calls, take accurate messages, and assist with general inquiries.

• Provide helpful information about community activities, events, departments, and services.

• Assist residents with questions, forms, transportation requests, and activity sign-ups.

• Follow visitor procedures and direct guests to the appropriate locations.

• Maintain a welcoming, organized, and professional reception area.

Administrative & Office Support

• Maintain accurate records, logs, schedules, and other documentation.

• Assist with preparing, copying, organizing, and distributing forms and informational materials.

• Support mail, package, and delivery distribution.

• Process assigned payments and transactions accurately according to established procedures.

• Utilize Microsoft Office, email, and internal systems to manage information and complete daily tasks.

• Monitor office supplies and communicate replenishment needs.

Communication & Resident Safety

• Monitor emergency communication systems, alarms, radios, and resident notifications.

• Respond promptly and appropriately to emergency calls and alerts, following established procedures.

• Communicate concerns to the appropriate staff, supervisors, or emergency responders.

• Maintain confidentiality of resident, employee, and organizational information.

• Collaborate with other departments to ensure resident needs and requests are addressed.

• Promote a positive, safe, and supportive environment for residents, families, and coworkers.

Qualifications

Education & Experience

• High school diploma or GED preferred.

• Previous experience in reception, customer service, administrative support, or a related position preferred.

• Experience using telephones, computers, printers, copiers, and other office equipment.

• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

• Ability to learn new scheduling, communication, and resident service systems.

• Must be at least 18 years of age.

Additional Requirements

• Strong computer and accurate data entry skills.

• Ability to type 60 words per minute preferred.

• Ability to manage multiple requests and interruptions while maintaining accuracy and professionalism.

• Ability to communicate effectively with older adults, including individuals with hearing, vision, mobility, or cognitive challenges.

• Must maintain CPR and First Aid certifications as required by Immanuel Living.

• Ability to perform physical duties, including sitting, standing, walking, bending, and handling mail, packages, and office supplies.

• Flexibility to work assigned shifts, including evenings, weekends, and holidays, as needed.

Skills & Qualities for Success

• Friendly, welcoming, and professional personality.

• Strong customer service and interpersonal communication skills.

• Excellent organization, multitasking, and time management abilities.

• Patience, compassion, and respect when working with older adults.

• Strong attention to detail and ability to follow through on requests.

• Ability to remain calm and respond appropriately in urgent situations.

• Dependable, punctual, and comfortable working independently.

• Positive attitude and willingness to support coworkers and residents.

• Commitment to Immanuel Living's mission, values, and Immanuel Spirit.

About Immanuel Living

Immanuel Living is a not-for-profit Life Plan Community located in Kalispell, MT. Our dedicated staff provide residents with new possibilities each day, along with resort-style amenities, healthy lifestyle options, and a breathtaking location in the Flathead Valley near Glacier National Park. We serve 300 older adults across independent villa apartments, assisted living, memory support, post-acute rehab, and long-term care residences. Amenities include multiple dining rooms, a fitness center, art studio, and more. Affiliated with the Evangelical Lutheran Church of America, we provide a faith-based environment while maintaining a reputation for quality and innovation in senior living.

What We Offer

Immanuel Living offers a competitive benefits package* including:

• Retirement Savings Program with strong employer match

• Paid time off

• Medical benefits

• Optional dental insurance

• Employee wellness programs

• Educational assistance promoting lifelong learning

• Free and discounted employee meals

Benefits are subject to change and dependent on employment status.

Immanuel Living is a drug-free workplace and an Equal Opportunity Employer.

If this sounds like you, please apply for this position. Include your full work history, listing employers starting with the most current/recent, including self-employment.