Receptionist - Luxury Dog Resort

ABOUT THE ROLE!

Our Receptionists are the face and voice of Peace Love Dogs — our very first impression! They play a key role in delivering an exceptional experience for every client and dog that walks through our doors.

WHAT YOU'LL DO!

• Serve as the first point of contact for clients by phone, email, SMS, and in person
• Be an expert on PLD programs and services to confidently assist clients
• Deliver unmatched customer service, build positive relationships with clients, and effortlessly handle service resolution
• Schedule grooming, lodging, daycare, training, and other reservations, including matching the client with the best option for them and their dog
• Process POS transactions, issue credits and research billing inquiries
• Check dogs in and out for appointments and reservations
• Generate routine reports and prepare daily forms and paperwork
• Maintain a clean, organized, and welcoming lobby and retail area
• Assist with related duties as needed

WHAT WE'RE LOOKING FOR!

• Team members who are open to routine weekend coverage, when our clients need us most. At PLD, working on Saturday or Sunday is central to many of the roles and supports our commitment to delivering the best experience for our clients! Our Receptionists typically work every third Saturday from 9-4 and Sundays 1-3, with the following Monday scheduled off.
• Professional, confident, enthusiastic, and positive attitude
• Strong organizational and time-management skills
• Reliable and punctual team member
• Ability to work in a fast-paced environment while remaining calm, focused and professional
• Willingness to learn, adapt, and embrace change
• Comfortable working around dogs of all breeds, temperament and sizes

EXPERIENCE & QUALIFICATIONS

• At least 2 years of client-facing customer service, receptionist or admin support role
• High school diploma or equivalent
• Intermediate-to-advanced computer skills (Google Workspace, email, phone systems, etc.)
• Prior experience within a veterinarian office or pet resort and/or pet services software is a plus

WHAT WE OFFER!

• Inclusive and team-focused work culture
• Competitive pay & benefits
• Beautiful, fun and professional work environment
• Work-life balance
• Structured training and support
• Health, Vision & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays

• Professional development reimbursement
• Employee discounts on PLD programs, services and retail