Receptionist - McHenry

Job Title: Receptionist (P68)

Department: Operations

Reports To: Clinic Coordinator

Prepared By: Practice Manager

Prepared Date: March 2005; March 2006; November 2014; December 2025; March 2026

SUMMARY

The receptionist serves as the first point of contact for patients and visitors, providing a warm and professional welcome to the Health Center. This includes patient check-in and registration, accurate creation and maintenance of medical records, and efficient scheduling of appointments to support smooth clinic operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Welcome patients and determine their needs and respond accordingly.

Perform all preparation for next day, same day and walk in appointments.

Provide all necessary paperwork for patients and reviews for completeness.

Enter patient information in the EHR completely and accurately.

Finalize visits through precise payment processing and charge verification.

Schedule appointments for patients.

Follows all Primary Care Medical Home (PCMH) policies and procedures.

Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor.

Engage in all offered training, consultations and supervisions made available. Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as well as professionally offered feedback from coworkers.

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None