Receptionist, Meade Street Residence (Call-In)

GENERAL SUMMARY:

Reporting to the Personal Care Administrator, MSR, the Receptionist, using specified procedures, operates a console telephone switchboard; practices customer service when greeting and providing direction to visitors and residents after ascertaining their needs, and performs all duties as stated below.

EDUCATION:

High school diploma or equivalent experience preferred.

WORK EXPERIENCE:

Experience working with public preferred.

• 38% Answers telephones and makes proper connections to persons requested, refer calls, takes messages, operates PAS (Public Address System). (E)

• 28% Greets visitors and residents. Answers questions and gives general information as appropriate. Distributes staff paychecks on off hours of scheduling department (E)
• 9% Responsible for announcing fire alarms and informing entire facility of location when alarm is sounded, and responsible for notifying security and appropriate personnel of disasters, bomb threats, etc. (E)

• 8% Sorts all incoming facility mail and distributes to the proper department. Uses discretion when sorting resident’s mail to determine if resident is capable of receiving/handling mail. Verifies information regarding residents with social work department. Forwards mail to discharged residents or family members. (E)

• 5% Responsible for calling the various area hospitals each morning to request the status of residents who have been transferred out to a hospital and communicates this information to the Business Office. (E)
• 4% Monitors general appearance of reception area and lobby, i.e., watering plants, straightening tables, etc., to maintain neat and orderly appearance. (E)
• 3% Assists departments with stuffing and mailing of various material, as needed. (E)
• 3% Supervises sitting area and notifies Nursing staff / Social Services when needed. (NE)
• 2% Schedules conference rooms for meeting and special events. (NE)