Receptionist - Mercedes-Benz of Austin

Mercedes-Benz of Austin is hiring for a Receptionist. The Receptionist at our dealership is the face and the voice of our store, the very first impression. It is important we have the right person in the seat at all times of the day. This is a position that offers a lot of growth and potential for promotion within the company.

Our ideal Receptionist would be continuously smiling, multi-tasking, speaking with customers over the phone and in person, and still smiling. Additional responsibilities include being a team player and servicing our complimentary coffee bar. This person needs the ability to adapt to changes in duties and pace in an instant!

Customers of the dealership are the receptionists number one priority. They need to be able to relay that to each customer with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job!

Candidates must have a friendly, outgoing disposition and be very organized.

We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

Job duties include but are not limited to:

• Answering and directing incoming phone calls for sales and service overflow calls
• Handles and de-escalates guests concern
• Help customers with any questions or concerns they have
• Interact with customers to see how we can help direct them to the right person or department
• Providing basic information when needed
• Making and serving beverages and snacks at our complimentary coffee bar
• Greeting customers with a smile
• Continuous training to develop product knowledge
• Reach out to customers about their registration stickers to be picked up or mailed out
• Assigning key fobs and printing stickers
• Organizing book room as needed
• Working with the titles department in regards to registration stickers
• Needs to be a multitasker and team player
• Must have held a valid driver's license for at least 1 year
• Must be at least 18 years of age to be considered
• Additional duties as assigned

Hard Skills:

• Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
• Moderate understanding of utilizing multiple browsers and systems
• Must be able to type at 45+ WPM
• Polished, professional, and positive phone and email communication skills a must
• Experience in an environment of moderate pressure, and capable of making conscientious decisions
• Prior experience at a dealership or within the automotive retail or service industry is a plus
• Fluency in English required (bilingual in Spanish is a plus)
• Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonus

Hours:

• This is a full-time position of 40 hours per week
• Monday-Saturday
• Receptionists rotate these shifts: 9:00 am - 6:00 pm and 10:00 am - 7:00 pm

Compensation:

• $20 an hour

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do

2. We encourage and support each other

3. We're committed to continuous growth