Receptionist - On-Call

Job Overview:

We are seeking a friendly and organized Receptionist to join our pediatric office team. As the first point of contact for patients and families, you will play a key role in creating a welcoming environment while managing front desk duties such as scheduling appointments, answering phones, and maintaining patient records. If you enjoy working with children and thrive in a fast-paced setting, we’d love to meet you!

Work Schedule: On an as-needed/ on-call basis; hours are not guaranteed and may vary based on staffing needs.

Shift: On Call

Benefits Eligible: No

Location: 1355 N University Avenue, #210, Provo, UT 84604. This is an in-person role

Key Responsibilities:

Front Desk Management:

• Greet patients and families warmly upon arrival and provide a welcoming atmosphere.
• Check-in patients efficiently, verify personal and insurance information, and ensure all necessary forms are completed.
• Schedule appointments and manage the office’s daily calendar.

Communication:

• Answer incoming calls, address patient inquiries, and route calls or messages to appropriate staff members.
• Provide parents with information about office policies, procedures, and services.
• Notify patients and families of upcoming appointments and any changes.

Administrative Duties:

• Collect copayments, process billing, and assist patients with payment questions.
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Handle incoming mail and assist with general office correspondence.

Supportive Tasks:

• Assist with coordinating patient flow to ensure minimal wait times.
• Keep the reception area clean, organized, and well-stocked with informational materials.
• Provide administrative support to medical staff as needed.