Receptionist Other Staff

Manages the telephone:

• Operate paging/telephone system as required.
• Answers calls timely and courteously.
• Directs calls promptly and accurately.
• Assists visitors upon arrival to the facility
• Greets visitors upon entry to the building courteously.
• Assists those visitors by giving directions or contacting the person they have come to
  visit.
• Ensures all visitors/vendors sign in.
• Demonstrates customer service skills in every interaction via phone or in person.
• Greets people effectively.
• Offers assistance.
• Maintains a neat and orderly work area.
• Demonstrates awareness of environment and focuses attention on the front entrance.
• Performs other clerical duties as assigned
• Assists the administrator or others with special tasks or projects.
• Performs duties related to mail handling and filing as needed.
• Prepares informational packets, brochures, etc., that are maintained in the front area for
  visitors.
• Assists with administrative duties as directed (including typical filing, posting
  accountings, data entreat.)
• Attend in-service education programs in order to meet facility education requirements.
• Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information.
• Maintain confidentiality of resident and facility records information.