Receptionist Parkside Villa

Receptionist
The Receptionist serves as the first point of contact for residents, visitors, families, and vendors in a long-term care setting. This role provides administrative and clerical support while maintaining a welcoming, professional, and secure environment. The Receptionist plays a key role in communication, safety, and visitor management.
Key Responsibilities

Greet and assist residents, families, visitors, and vendors in a courteous and professional manner
Answer and route incoming phone calls efficiently and accurately
Maintain visitor sign-in procedures and support security protocols
Provide general information regarding the facility while maintaining confidentiality
Assist with administrative tasks such as filing, copying, mail distribution, and data entry
Communicate promptly with nursing, administration, and other departments as needed
Monitor lobby and common areas to ensure a safe and pleasant environment
Maintain resident and employee confidentiality in compliance with HIPAA regulations
Respond appropriately to emergency situations per facility procedures

Required Qualifications

High school diploma or equivalent
Previous receptionist, front desk, or customer service experience
Strong verbal and written communication skills
Professional demeanor with a positive and compassionate attitude
Ability to multitask and work effectively in a fast-paced environment

Preferred Qualifications

Experience in a healthcare, long-term care, or assisted living setting
Knowledge of basic office equipment and computer applications
Familiarity with healthcare privacy and confidentiality standards

What We Offer

Competitive compensation based on experience
Benefits package including medical, dental, vision, retirement, and paid time off (if applicable)
Supportive leadership and team-oriented work environment
Stable schedule and meaningful role supporting resident care

Parkside Villa – Middleburg Heights

Rooted in the Community: Parkside Villa is a cornerstone of care in Middleburg Heights. We’re proud to serve our neighbors with heart, professionalism, and a commitment to excellence.

Our Mission: “Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees:

A strong sense of purpose and community

Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice

Full-time nurse practitioner support and interdisciplinary collaboration

A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person: Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed.

We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.