Receptionist- Part Time

St. Mary’s Villa, a proud member of Covenant Health, is a non-profit community consisting of a Skilled Nursing & Rehabilitation Center and Personal Care Residence. We are committed to enriching the lives of our residents and to supporting family members in the care of their loved ones.

We welcome residents of all faiths, races and cultures, and since 1924, we have provided care and comfort seniors and their families from Lackawanna County 9 including the neighboring communities of Luzerne, Monroe, Pike, and Wayne and Lackawanna counties.

Our caregivers are the heart and soul of St. Mary’s Villa Nursing Home. We are continually looking to hire the very best talent available, and we believe it is our duty to provide our people with the tools, resources and opportunities they need to grow and achieve new milestones in their career. Our mission and values are at the core of who we are, how we serve our seniors and how we train and inspire our staff.

***The rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.***

St. Mary’s Villa Nursing Home

JOB DESCRIPTION

Evening Hours 4pm to 830pm and every other weekend 9am to 5:30pm

***EVERY OTHER WEEKEND REQUIRED***

The receptionist / Administrative Assistant works directly with the Business Office. Position is responsible for answering busy phone, screening calls, taking detailed messages, and handling basic office work.

Essential Job Duties and Responsibilities:

• Greets residents, visitors and vendors and provides directions when needed.
• Answers and directs all telephone calls, in a courteous, professional, and energetic manner.
• Receives, sorts, and distributes staff and resident mail.
• Makes notes of office supplies for facility, and notifies appropriate individuals of need to reorder.
• Type correspondence for business office.
• Maintains appropriate lists as needed, including birthday/anniversary lists.
• Maintains “wall pockets” with employee forms (PTO, Time Punch Error etc)
• Create and maintain admission packets
• Follow through on special projects as directed
• Secure area end of shift

Additional Duties and Responsibilities:

• Provide equipment maintenance as needed to office machines (calling for service, fill paper, change cartridge)
• Must be able to coordinate emergency procedures as part of our fire and Disaster plan.
• Ensure that the reception area is neat and orderly.

Departmental and Campus Expectations of Employee:

• Approaches people in a manner which creates harmony and promotes cooperation.
• Maintains good working relationship with all staff.
• Expresses concerns properly without an attitude of complaining or undermining.
• Takes initiative, assesses the situation, and responds appropriately.
• Advises appropriate personnel of situations requiring follow-up or attention.
• Exercises effective time management skills and utilizes available resources effectively.
• Establishes and maintains positive interpersonal relationships that promote a willingness to work with others cooperatively and collaboratively.
• Conveys information to the appropriate persons accurately, timely, effectively and in a manner that is clearly understood.
• Observes and practices Infection Control and Universal Precautions in accordance with St. Mary’s Villa Campus Standards.
• Utilizes equipment in a safe and appropriate manner. Observes and promptly reports equipment safety hazards or defective/malfunctioning equipment or supplies.
• Demonstrates knowledge of fire drill and all other emergency preparedness plans.
• Demonstrates knowledge about the Material Safety Data Sheets book.
• Adheres to the policies and procedures set forth in the Personnel Handbook.
• Adheres to Campus Organizational Integrity Model and practices St. Mary’s Villa core values of respect, integrity, compassion, and excellence.
• Punctually starts work day and does not abuse PTO days, break time, or overtime.
• Dresses in a professional manner.
• Attends mandatory in-services and other in-services in order to update and enhance present knowledge and skills. (Adjust schedule accordingly or view video)
• Seeks out opportunities for professional growth.

Qualifications:

Education: Must be a high school graduate and have good computer skills.

Experience: Practical experience in business field and office procedures, proficient in computer programs such as MS Word and Excel. Ability to operate office equipment and computer and be able to multi-task.

Knowledge of business office duties, policies and procedures. Emphasis on quality of work, efficiency and accuracy in performing duties. On the job training.

Physical Demands: This is a part-time position with potential for additional hours as needed. Must have good general health and demonstrate emotional stability and personal integrity. Sitting, standing, bending, lifting, and walking intermittently.

Special Demands: Must be flexible and have ability to work effectively with others. Must be able to function independently. Must be able to perform duties for all department heads and administration. Must have a pleasant speaking voice. Must maintain strict confidentiality of private information of resident/families and employees. Subject to pressure from multiple or emergency calls.

Working Conditions:

Long term care environment, contact with residents and family members. Position is administrative and requires knowledge of computer and PC-based applications. Must be comfortable working with computer and sitting for greater part of the day.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing this job, the employee is exposed to weather conditions prevalent at the time.

The noise level in the work environment is usually moderate.