Receptionist

The Receptionist is responsible for entering and processing client data, receiving and processing all incoming calls, scheduling appointments, and projecting a positive image of the Agency while maintaining a professional and efficient waiting area. The Receptionist will treat all individuals with dignity and respect, make necessary referrals for clients, and exemplify the South Central Community Action Program, Inc. (SCCAP) commitment to empowering people to reach their potential.

ESSENTIAL DUTIES & RESPONSIBILITIES

These should not be construed as a complete list of responsibilities, duties, and skills required of personnel. Other duties may be required and assigned.

• Operates and coordinates all functions of the receptionist desk.
• Greet employees, clients, and visitors in a professional and courteous manner.
• Answer, screen, and forward incoming phone calls; take detailed messages; and manage general company email inquiries
• Assists walk-in clients with filling out initial applications and gathering required eligibility documents.
• Maintains accurate and timely records including client intake logs, files and filing systems.
• Operates the Bloomington Water and Trash Bag Assistance Program.
• Performs a variety of clerical duties including filing, photocopying, faxing, scanning, etc.
• Keeps the reception area and lobby clean, organized and stocked with necessary supplies.
• Monitor lobby access, maintain visitor logs, and follow building safety.
• Prepares the Agency for opening and closing.
• Sort incoming mail, handle packages, and prepare outgoing shipments or mailings.
• Answer basic inquiries regarding the agency’s mission, programs, or volunteer opportunities.