Customer Service Representative – Valley Animal Hospital | Huntsville, AL

📍 7535 Bailey Cove Rd SE, Huntsville, AL 35802
Serving Huntsville with the Finest in Veterinary Care Since 1992

Are you a skilled Customer Service Representative dedicated to outstanding client service and excellent patient care? Looking to grow in a hospital where culture, collaboration, and compassion are the cornerstones of everything we do?

Join Valley Animal Hospital & Pet Resort in Huntsville, AL, where you’ll find more than just a job—you’ll find a team that feels like family.

About Our Hospital

We’ve been caring for Huntsville’s pets for over 30 years with excellence, empathy, and innovation. Our hospital is AAHA accredited, Fear Free certified, and a Cat Friendly Practice through AAFP. We operate out of two beautiful buildings: a full-service hospital and a brand-new cutting-edge wellness center.

We also run a vibrant Dog Day Camp—complete with camper birthday parties and pool parties that bring energy and fun to the entire team.

Why You'll Love Working Here

Growth-Focused: We foster a growth environment where your skills are appreciated and your career development is supported.
You’re a True Teammate: We value people who pitch in, lift others up, and want to be part of a collaborative care team.
Culture Comes First: Our leadership is deeply committed to building a positive, team-first culture where everyone communicates openly and supports one another.
Fun Meets Function: Staff meetings every other month build clarity and connection. And yes—we know how to have fun while doing serious work.

What We’re Looking For

We’re seeking a Customer Service Representative with:

Minimum 2 years of experience in a customer service setting
Understands that clear, effective communication with clients and team members is a priority
Comfortable with handling payments, a multi-line phone system, email and other means of client reporting

Familiarity with Avimark is a plus

Strong willingness to maintain a clean, presentable environment
A team-first attitude and commitment to a positive work culture

Schedule & Benefits

Compensation: Starting at $16/hour, based on experience
Schedule: 10-hour shifts (rotating Saturdays)
Benefits:

Medical, dental, vision insurance
Sick and Paid time off (PTO)
Uniform allowance
Pet care discounts

If you're looking to take your veterinary assistant career to the next level in a hospital that believes in teamwork, growth, and good vibes, we want to meet you.

Contact Information: Ashley Calixto, Hospital Manger; 256-881-8899

For more information about our hospital, please visit .

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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